FREQUENTLY ASKED QUESTIONS
In light of the Coronavirus Pandemic you may find some temporary changes to our usual services.
The following FAQs have been provided to answer your most popular questions. Should you require any further information please do not hesitate to get in touch.
Covid-19 Safety Measures
Yes, Acresfield is open with the latest Government guidance in place. The Bistro will remain unavailable until further notice.
The current Health and Safety Protocols have been carefully considered and put in place in light of the Coronavirus pandemic. It is our aim to keep everyone as safe as possible while providing somewhere for you to relax, keep fit and feel good. We are strictly following Government guidance and will reassess the conditions of our services regularly with the aim of getting you back to enjoying the Club, as usual, as soon as possible, when it is safe to do so.
Yes. The pool is disinfected with chlorine and UV Light. Further more, Swim England and PWTAG state that Covid-19 is not transmissible through swimming pool water.
Face masks must be worn inside the Club at all times except during activities. Face masks are not required inside the Gym but social distancing rules must be kept. Please bring your own drink with you and use the hand sanitiser provided regularly.
Due to the current protocols that we have in place in light of the ongoing pandemic we are unable to offer Spa Days. We hope to be able to do so as soon as possible.
All guests and Members are required to book ahead before visiting Acresfield Health Club & Spa.
For all bookings please call us on 01995 604975 ext 1. Members can book Classes, Gym and Swimming Pool sessions online.
Please note, you need to pre-book a one hour session to use the Gym and Pool.
Due to the current pandemic we are experiencing a high demand for our services. Sessions and appointments are more spaced out due to our escalated cleaning regime. We apologies for any inconvenience this brings.
Should you need to cancel your visit, please do so as soon as you are able to so that we may offer it to someone else. Last minute bookings are sometimes possible and we provide regular details of availability in our email newsletter and on our Facebook page.
For the safety of Club users we are limiting access to the Changing Room and Shower facilities to people using the Swimming Pool.
Towels are provided for Spa guests only. Gym users and swimmers are asked to bring their own towels.
Full access to our facilities is available exclusively to Club Members. However, we welcome everyone to enjoy our Spa, Hair Studio and Bistro. Classes are also bookable 24 hours in advance to members of the public subject to availability.
Guest passes are available for Members to purchase at Reception. Guests must be accompanied at the Club by a Club Member. Members will now need to ring up to book their guest in, register as a client and then book a swim or gym session at the same time as their guests. Please arrive and pay for your guest. Please note, cash payments are not accepted at present.
NHS and emergency services staff qualify for a Membership discount. This is approximately 20% off our standard rate.
At the Hair Studio people age 60 and over receive 20% off all bookings on Tuesdays and Wednesdays.
We occasionally run offers and promotions. To discover more why not sign up to our email newsletter?
There has been no increase in Membership prices this year. Prices will remain the same. The protocols which are currently in place have been made for the safety of everyone so that your visit can continue with peace of mind.
It’s our intention that the booking service for the Gym and Pool will mean that sessions are only limited for a short period of time and availability will become more frequent.
We are following Government guidance and the booking system we have will be seen similarly across the industry to ensure a safer environment for everyone. The reviewal of this and our entire Health and Safety Protocol is done frequently.
We trust that you’ll find your experience at Acresfield as welcoming and as professional as ever.
Yes, all of our Aquatics facilities are open to Club Members. Please pre-book your session. Use of the Sauna, Steam Room and Jacuzzi are inclusive of your one hour session. Social distancing rules apply.
Swimming lessons at Acresfield are organised by Swim Active. Classes are open to all ages with up to six participants at a time. For information and bookings please email Ian Kirk on firstname.lastname@example.org.
Of course! We welcome children and babies to use the Swimming Pool when accompanied by an adult (Club Member). Due to our updated Health and Safety Protocol and new booking system we ask that all children and babies are registered as a client in order to book them in. All visits to the Pool must be pre-booked and during our ‘family session’ hours.
Arena / Fitness Classes
Please arrive in your workout clothing ready for your class. At present you are kindly asked to bring your own drink with you and your own exercise mat, if needed.