FREQUENTLY ASKED QUESTIONS

In light of the Coronavirus Pandemic you may find some temporary changes to our usual services.

The following FAQs have been provided to answer your most popular questions. Should you require any further information please do not hesitate to get in touch.

Covid-19 Safety Measures

Yes, Acresfield is open with the latest Government guidance in place.

We are extremely committed to keeping everyone safe. We have these Covid-19 Protocols in place for the health, safety and peace of mind of our staff, members, clients and visitors.

The current Health and Safety Protocols have been carefully considered. It is our aim to keep everyone as safe as possible while providing somewhere for you to relax, keep fit and feel good. We are strictly following Government guidance and will reassess the conditions of our services regularly.

Yes. The pool is disinfected with chlorine and UV Light. Further more, Swim England and PWTAG state that Covid-19 is not transmissible through swimming pool water.

Face masks and coverings are recommend inside the Club but this is not mandatory.

Yes! Bookings can be made online here.

Club Members can access exclusive video classes created by our Fitness Team via our Member’s Lounge.

General Information

For all bookings please call us on 01995 604975 ext 1. Members can book Classes online.

Due to the current pandemic we are experiencing a high demand for our services. Sessions and appointments are more spaced out due to our escalated cleaning regime. We apologies for any inconvenience this brings.

Should you need to cancel your visit, please do so as soon as you are able to so that we may offer it to someone else. Last minute bookings are sometimes possible and we provide regular details of availability in our email newsletter and on our Facebook page.

Yes, the Changing Room and Shower facilities are open to everyone. We provide a range of locker sizes and family-friendly facilities.

Towels are provided for Spa guests only. Gym users and swimmers are asked to bring their own towels.

Full access to our facilities is available exclusively to Club Members. However, we welcome everyone to enjoy our Spa, Hair Studio and Bistro. Classes are also bookable 24 hours in advance to members of the public subject to availability.

Guest passes are available for Members to purchase at Reception. Guests must be accompanied at the Club by a Club Member.

NHS and emergency services staff qualify for a Membership discount. This is approximately 20% off our standard rate.

At the Hair Studio people age 60 and over receive 20% off all bookings (excludes colour) on Tuesdays and Wednesdays.

Club Members receive 10% off treatments at the Hair Studio and Spa.

We occasionally run offers and promotions. To discover more why not sign up to our email newsletter?

Membership

Yes, we are currently accepting new Memberships. You can sign up online here.

There has been no increase in Membership prices this year. Prices will remain the same. The protocols which are currently in place have been made for the safety of everyone so that your visit can continue with peace of mind.

It’s our intention that the availability of classes and pool sessions will become more frequent.

We are following Government guidance and the booking system we have will be seen similarly across the industry to ensure a safer environment for everyone. The reviewal of this and our entire Health and Safety Protocol is done frequently.

We trust that you’ll find your experience at Acresfield as welcoming and as professional as ever.

If you are a Club Member you are invited to access the Member’s Lounge to view exclusive online videos and training programs. You should have received a password for this area but please email us at membership@acresfieldleisure.co.uk should you require it.

Aquatics

Yes, all of our Aquatics facilities are open to Club Members.

Swimming lessons at Acresfield are organised by Swim Active. Classes are open to all ages with up to six participants at a time. For information and bookings please email Ian Kirk on ikirk035@aol.com.

Of course! We welcome children and babies to use the Swimming Pool when accompanied by an adult (Club Member) and operate ‘family sessions’. Please see our Aquatics timetable.

Gym

Yes. PT sessions are available at £35 per hour.

Arena / Fitness Classes

We have over 20 different classes for all abilities and interests. To find out more click here.

Spa

Towels and robes are provided when necessary.

Hair Studio

Yes, we offer children’s hair cuts. Please see our Price List.

Yes we do! Please see our Price List for more information.

Gift Vouchers

Acresfield Gift Vouchers are available to purchase from reception or online.

Gift vouchers have 6 months validity.